Common Problem

1: Why register WsxMall members?

Only registered users can purchase the homepage of WsxMall, and enjoy a variety of preferential price packages and points gifts;

Only registered users can log in & quot; Member Center & Quot; use the rich member functions provided by WsxMall to manage their personal information;

Only registered users can get our promotional activities or cash vouchers.

2: How to be in WsxMall Order the product?

You can first view our website homepage to search for the product models. You can see that your satisfaction product can be added directly to the shopping cart, and then you can pay for it.

3: Can all the component models I need only buy on the website?

at present WsxMall All inventory products that can be found on the website can be purchased directly, which can basically ensure that the day/the next day is shipped; if the spot is temporarily sold out, we can help you order for free.Assuming the products you need, we do not have the mall, we can even help purchasing.

4: What should I do if I forget the password?

When you forget the password, log in to the registration page, click & quot; forget the password & quot;, the system will automatically tell you your password via email that you can log in & quot; Member Center & Quot; to change the password to ensure your interests.

5: WsxMall Can an order provide a contract?

Can.Client WsxMall After the website submits orders, customers can operate printing and selling contract PDF files on the website.The contract is a contract for both parties, which has legal effect.

6: WsxMall How to track orders and delivery?

After the customer submits the order online,WsxMall The status of the customer's order will be notified in time through SMS or email.On the second day of the order, customers can check the real -time transport status in my order.Customers can also check the domestic express delivery order number in my order, and master the status of the order in real time.If you have any questions about the order period, you can contact WsxMall Customer service hotline +86 4000004090 or inquiries through online customer service.

7: WsxMall How to issue an invoice?

WsxMall Value -added tax invoices can be issued for all orders (over 100 yuan cumulative amounts over 100 yuan), and all products are made in formal taxes according to national requirements.

8: WsxMall Do you accept telephone inquiry?

Can.Customers can call the customer service hotline +86 4000004090, and we will conduct artificial inquiries for you.However, since the online order involves personal information, we recommend customers to complete the online operation on the Internet.

9: If you encounter a quality problem in the goods, how can I return and exchange?

WsxMall Only the original genuine products that provide transparent channels, 100%guaranteed quality.When the customer is doubtful for the quality of the product, please call the customer service hotline +86 4000004090 as soon as possible. We will quickly communicate with the supplier and deal with the supplier's quality problem processing process to arrange the return and exchange.For complaints and return applications related to product quality, please submit it within 15 days of receiving the goods.

10: What is the specific program for order delivery?

After receiving your payment, we will arrange order for you; after the order is successful, your order status will be modified to wait for delivery.WsxMall After receiving the goods, you will arrange delivery for you as soon as possible, and your order status will be changed to waiting for receipt.To ensure that the product is delivered in time and accurately, please fill in the detailed information and contact information of the consignee when ordering.